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PURINA Money Back Guarantee Terms and Conditions

  1. Offer is open to residents of New Zealand who purchase the product from a store or supermarket where any PURINA cat or dog food is available for retail sale. This offer is not available for trade (commercial) or for wholesale purchasers, nor employees of the Promoter, its associated companies, and agencies associated with the offer and their immediate families, who are all ineligible to claim.
  2. If your cat or dog does not love and thrive on any PURINA pet food product you purchased then tell us why you were not satisfied with the product and we’ll refund the purchase price. Claims can be made within 30 days of purchase and require proof of purchase. Claims are limited to one claim per household.
  3. To claim your money back, contact our Petcare Advisor via this link
  4. The Promoter will only accept claims with the following information provided on the PURINA product - Best Before Date, Batch Code, Product Variety and Bag Size.
  5. The Promoter reserves the right to verify the validity of all claims received and reserves the right to disqualify any claimant for tampering with the claim process. Any claim not complying with these terms and conditions is invalid.
  6. Promoter is not responsible for any delayed or misdirected, or illegible claims.
  7. These terms and conditions do not exclude or limit the application of any statutory provision (including a provision of the Consumer Guarantees Act 1993 [NZ]) where to do so would contravene that statute or cause any part of these terms and conditions to be void.
  8. All valid claims will receive a refund for the recommended retail price paid by the claimant.
  9. Valid claims will be processed and posted to claimants within 14 days of receipt by Nestlé New Zealand Limited. Claimants should allow 6 weeks from the date they post their claim for delivery of their refund. The refund will be delivered in the form of a cheque made payable to the name and address provided in the claim form.
  10. Each claim becomes the property of the Promoter. All details will be held in accordance with the Nestlé Privacy Policy which can be accessed by visiting or calling 0800 738 847.
  11. The Promoter is Nestlé New Zealand Limited trading as Nestlé Purina PetCare of 12-16 Nicholls Lane, Parnell, Auckland, New Zealand, 1010.



PURINA NZ Team Photo 1140 x 641px

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We’re here to answer all of your pet questions - there's nothing too big or small. Get in touch with us directly any time, any way. Our lines are open from 9am - 5pm, Monday to Thursday and 9am-4.30pm on Fridays.

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