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Your Pet, Our Passion.

TO ALL PET LOVERS: We would like to assure you that we are considered an essential business. Purina is operating as normal, our supply chains are open and all efforts are being made to ensure we can keep the stores stocked with product as best as we can during these uncertain times. We ask everyone to shop as normally as possible and to be considerate to ensure everyone can get the food they need for their pets. Please be kind, patient and considerate to other shoppers and all store staff during what is an unsettling time for all. Enjoy the extra time at home with loved ones, your pets will no doubt love having you home. We are still here for you, if you need any assistance our Pet Care Advisors are still available on 0800 738 847 or AskPurina@nz.nestle.com.

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Contact us

We’re a team of pet lovers, vet nurses, behavioural specialists and nutritional experts ready to answer all your questions.

At Purina, we welcome your comments, suggestions and feedback. You can contact us via email, phone or mail and we will attempt to handle your enquiry promptly between the hours of 9:00am to 5:00pm, Monday to Thursday and 9am to 4:30pm Fridays, excluding public holidays.

Please note that we are unable to mail brochures and booklets to addresses outside New Zealand.

How to contact the Purina PetCare Advice Team

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Phone
0800 738 847 (0800 Pet VIP)
Hours 9.00am to 5.00pm
Monday to Thursday
and 9am to 4:30pm Fridays.

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Mail
Nestlé Purina PetCare Ltd,
PO Box 1784
Shortland Street
Auckland 1140

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Email
Simply fill out the form here.
Please don’t forget to include your contact details if you would like a reply.

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Contact us

We’re here to answer all of your pet questions - there's nothing too big or small. Get in touch with us directly any time, any way. Our lines are open from 9am - 5pm, Monday to Thursday and 9am-4.30pm on Fridays.

You can also contact us via web form or email. 

For any media enquiries, please email MediaRelations.AUNZ@au.nestle.com