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Your Pet, Our Passion.

TO ALL PET LOVERS: We would like to assure you that we are considered an essential business. Purina is operating as normal, our supply chains are open and all efforts are being made to ensure we can keep the stores stocked with product as best as we can during these uncertain times. We ask everyone to shop as normally as possible and to be considerate to ensure everyone can get the food they need for their pets. Please be kind, patient and considerate to other shoppers and all store staff during what is an unsettling time for all. Enjoy the extra time at home with loved ones, your pets will no doubt love having you home. We are still here for you, if you need any assistance our Pet Care Advisors are still available on 0800 738 847 or

Cat and dogs lying on the floor playing with toys.

COVID-19 and Cats and Dogs: All You Need to Know

2 min read

With the outbreak of COVID-19, many pet owners have been wondering what this new normal could mean for them and their pets. Find out all you need to know about caring for your pets and how to look after them during this uncertain time.

You ask, we answer! Find here our answers to FAQs related to COVID-19 and Pets.


Where can I find the latest information about Covid-19 and pets?

Since this is a rapidly evolving situation, we encourage you to keep up to date with communications from official and credible sources such as COVID-19 and animal welfare | COVID-19 (coronavirus) information and advice | NZ Government (


Is Purina able to produce pet food and treats during this crisis?

Purina’s products (pet food and pet snacks) are included in the list of industries considered as “essential critical infrastructure”. As a result, Purina is exempt from closures or stay-at-home orders. Purina is taking significant steps to ensure that we can service our consumers at the highest levels possible.

Is it safe to take my pet to the vet now?

Black and white cat sitting on a vet table.

If your pet needs medical attention, call your veterinarian. Veterinarians are considered essential businesses, but may have reduced hours or updated protocol for seeing pet patients due to the current situation.

I am having trouble finding my pet’s favorite food, should I switch?

Our team is working hard to make sure your pet’s favourite food is available. If you are running low and unable to find more, you may need to substitute another recipe in the short term. If this is the case, you should try to introduce the new food gradually. Mix the new with old, increasing the new and decreasing the old for over a period of 7-10 days. Please use the same procedure when you eventually switch back to your pet’s favorite food. If your pet’s diet is a therapeutic diet for a specific health concern, please talk with your Veterinarian before making any changes.

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